AUSTRALIAN RETURNS POLICY
While the Australian Consumer Law (ACL) provides the basis for Yes Chinaherb’s returns policy, we go above and beyond the expectation of statutory laws to provide you peace of mind while trading with Yes Chinaherb Pty Ltd.
1. PROTECTING CONSUMER RIGHTS
Australian Consumer Law (ACL)
The Australian Consumer Law sets out minimum standards for goods sold by Yes Chinaherb Pty Ltd and all businesses trading in Australia. In the event that goods sold are faulty or otherwise defective, Yes Chinaherb is obliged to recall, replace or refund.
Australian Competition and Consumer Commission (ACCC)
The ACL is administered and enforced jointly by the Australian Competition and Consumer Commission (ACCC) and the State and Territory consumer protection agencies, with the involvement of Australian Securities and Investment Commission on financial services matter.
2. RETURNS
To be eligible for a return, you must notify Yes Chinaherb Pty Ltd to provide reason(s) for return within 30 days of purchase. If your return is eligible, goods must be sent back to Yes Chinaherb Pty Ltd, received and sighted, before any refund, credit or exchange is actioned. We are not liable for returned items lost in transit. Your item(s) must be unopened and in the same condition that you received it, otherwise in its original packaging and resalable condition unless faulty or otherwise defective.
If 30 days have gone by since your purchase date, unfortunately we cannot offer you a refund, credit or exchange unless Yes Chinaherb Pty Ltd chooses to exercise their discretion. Please do not send your purchase(s) back to the manufacturer. Kindly email all return requests to info@yeschinaherb.com
3. SHIPPING
If you are returning an item or items, it is strongly advised that you use a shipping or courier service with tracking, where signature is required. We cannot process refunds, credits or exchanges without first receiving the returned item(s). You are responsible for paying for your own shipping costs for returning your item (unless specified), and shipping costs are non-refundable. All approved returns should be sent to: Yes Chinaherb Pty Ltd at 27 Chapman Avenue, Castle Hill, New South Wales, 2154, Australia.
4. REFUND
Refunds will be issued at the discretion of Yes Chinaherb Pty Ltd. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund promptly. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 5 working days. Alternatively, you may choose to keep the credit on your account, to be applied to your next order with us.
Partial refunds (if applicable)
There may be certain situations where only partial refunds are granted at the discretion of Yes Chinaherb Pty Ltd:
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error, and
– Any item that is returned more than 30 days after delivery.
Late or missing refunds (if applicable)
It may take some time before your refund is posted back to you. If you haven’t received a refund yet, please check your bank records or contact your bank or payment institution for possible delays. There is often some processing time before a refund is posted. If you still have not received your refund yet, please do not hesitate to contact our friendly staff at info@yeschinaherb.com
5. PROMOTIONAL AND SALE ITEMS
Only regular priced items may be refunded. Unfortunately promotional and sale items cannot be refunded. Regular wholesale discounts are not considered promotional and sales items.
6. EXCHANGES
We only replace items if they are faulty or otherwise defective. All other exchanges are at the discretion of Yes Chinaherb Pty Ltd. If you wish to request for an exchange, please send us an email at info@yeschinaherb.com
7. CHANGING YOUR MIND DURING COVID-19
Effective 1 March 2020, change of mind exchanges, returns and refunds are not be available. If you wish to discuss this further, please send us an email at info@yeschinaherb.com